Shipping policy

Digital products
Digital files are delivered instantly. Once your payment goes through, your download link will appear on the order confirmation page and in your confirmation email. Nothing ships, so there are no shipping fees on digital orders.

If your files don’t arrive, please check your spam or promotions folder first, then email us at hello@theoctobercreative.com with your order number and we’ll resend them.

Physical products
Every print is made to order just for you. Please allow 2 to 5 business days for production before your order ships. Delivery time after that depends on your location and the shipping method you choose at checkout.

Shipping rates are calculated at checkout based on your address and the items in your cart.

Order tracking
Once your order ships, you’ll receive an email with your tracking information.

International orders
We ship worldwide. International orders may be subject to customs duties, import taxes, or fees charged by your country, and those charges are the customer’s responsibility. We aren’t able to control customs delays once a package leaves our production partner.

Shipping address
Please double check your shipping address before placing your order. Because every piece is made to order, we can’t change an address once production has started. Orders returned to us due to an incorrect or incomplete address will need to be reshipped at the customer’s expense.

Lost, damaged, or incorrect orders
If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo, and we’ll make it right with a replacement or refund.

If your tracking hasn’t updated in a while or your package seems lost, reach out and we’ll look into it with the carrier. Once a package is marked as delivered, we aren’t able to replace items that are lost or stolen after delivery.

Questions
For anything shipping related, you can always reach us at hello@theoctobercreative.com.