Refund policy
Digital products
Because digital files (including clipart, doodle packs, templates, and digital stationery) are delivered instantly and can’t be returned once downloaded, all digital sales are final. We do not offer refunds, returns, or exchanges on digital products.
If a file is corrupted, won’t open, or isn’t what was listed, please reach out at hello@theoctobercreative.com and we’ll happily send a working replacement.
Physical products
Physical items can be returned within 7 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, along with your receipt or proof of purchase.
To start a return, email us at hello@theoctobercreative.com with your order number. Once your return is approved, we’ll send instructions on where to send your package. Items sent back without an approved return request can’t be accepted.
Unless the item arrived damaged or incorrect, return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
Non-returnable items
The following can’t be returned or refunded:
- All digital products and downloads
- Custom, personalized, or commissioned pieces
- Sale items and gift cards
Damaged or incorrect items
Please look over your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we’ll make it right with a replacement or refund.
Exchanges
The quickest way to get what you want is to return the original item and, once the return is approved, place a new order for the item you’d prefer.
European Union 14-day cooling off period
If your physical order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The same condition requirements above apply. Digital content is excluded once the download has begun, as you agree at checkout to immediate delivery.
Refunds
We’ll let you know once we’ve received and inspected your return, and whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow a little extra time for your bank or card company to process it.
If more than 15 business days have passed since your return was approved, please contact us at hello@theoctobercreative.com.